Terms & Conditions

Agreement between User and www.Dogtownbakery.shop

Welcome to www.Dogtownbakery.shop. The www.Dogtownbakery.store website (the "Site") is comprised of various web pages operated by Dogtown Bakery ("DTB").
www.Dogtownbakery.shop is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.Dogtownbakery.store constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. www.Dogtownbakery.shop is an E-Commerce Site.

Loyalty Points Terms & Conditions (with system limitation clause)

Dogtown Bakery Loyalty Points are intended exclusively for retail customers and may only be earned and redeemed on full‑price retail purchases. While our system may automatically display points for wholesale or discounted accounts, these points are not valid, not accurate, and cannot be redeemed under any circumstances. Loyalty rewards cannot be combined with wholesale pricing, applied to past wholesale orders, or used to reduce the cost of any transaction receiving bulk, vendor, or special-tier pricing. Dogtown Bakery reserves the right to adjust, remove, or invalidate points earned outside of retail activity and to deny redemption attempts that fall outside the intended use of the program.

Dogtown Bakery is a Manufacturer of dog treats, retail and online pet supply service. Specialized dog boutique and bakery.

Privacy
Your use of www.Dogtownbakery.shop is subject to DTB's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications
Visiting www.Dogtownbakery.shop or sending emails to DTB constitutes electronic
communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically,via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that DTB is not responsible for third party access to your account that results from theft or misappropriation of your account. DTB and
its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Daycare & Boarding

By booking daycare or boarding with Dogtown Bakery, you agree to the following:

Reservations & Drop-Off

Daycare and boarding are by reservation only.
Please arrive within your scheduled drop-off and pick-up times.

Boarding Drop-Off Grace Period

For boarding reservations, Dogtown Bakery allows a 30-minute grace period after the scheduled drop-off time.

If a pet is up to 30 minutes late, the reservation will remain active and no late fee will be charged.
If a pet is more than 30 minutes late and we have not received communication from the pet parent, Dogtown Bakery reserves the right to cancel the boarding reservation and release the space.
If you know you will be late, please contact us as soon as possible. Communication does not guarantee that we will be able to accommodate a significantly delayed arrival, but we will do our best to work with you.
If a reservation is cancelled due to a no-contact late arrival, any applicable deposit or reservation fee may be forfeited.

Because boarding capacity is limited, an unclaimed reservation may prevent another pup from receiving care. We appreciate your understanding and respect for scheduled reservation times.

Cancellations & Pick-Up

Please provide as much notice as possible for cancellations or changes.
Late cancellations and no-shows may be subject to a fee.
Late pick-ups may result in additional fees and are subject to availability.

Health & Safety

Dogs must meet Dogtown Bakery's current vaccination and health requirements.
Please disclose any medical conditions, medications, allergies, behavioral concerns, or special care needs before your dog's stay.
We reserve the right to refuse or discontinue care if a dog is ill, contagious, aggressive, or presents a safety concern.

Emergency Care

In the event of an emergency, Dogtown Bakery will make reasonable efforts to contact you or your emergency contact. If immediate veterinary care is necessary, you authorize us to seek care for your dog. All veterinary and related expenses are the responsibility of the pet parent.

Personal Belongings

Dogtown Bakery is not responsible for lost or damaged personal items brought from home. Please label belongings whenever possible.

Agreement

By booking daycare or boarding, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Dogtown Bakery LLC – Hold Harmless Agreement (Hawai‘i)

By RSVPing or participating in any Dogtown Bakery LLC event, you acknowledge and agree to the following:

You understand that participation in events involving dogs carries inherent risks, including but not limited to accidents, bites, injuries, or unforeseen occurrences.
By attending, you voluntarily assume all such risks and agree to release, waive, and hold harmless Dogtown Bakery LLC, its owners, employees, and affiliates from any and all liability, claims, or demands arising from participation in these activities.

This waiver is made in accordance with Hawai‘i Revised Statutes Chapter 663, and applies to all events hosted, sponsored, or affiliated with Dogtown Bakery LLC.
You further agree that you are solely responsible for the behavior and safety of your dog and any guests accompanying you.

By RSVPing or attending, you confirm that you have read and understood this agreement and consent to its terms

Store Policies

Shipping - Delivery - Returns

POLICY

Thank you for visiting and shopping at Dogtown Bakery.

Domestic Shipping Policy:

Shipment processing time:

All orders are processed within 72 business hours of receipt. Orders are not processed or shipped from Friday, 12 pm HST through Sunday, or holidays as shipping is from Hawaii. All in stock items are shipped within 14 business days after processing as each item is made fresh to order. via USPS ground advantage. Customer has ability to upgrade shipping. Dogtown Bakery is not responsible for shipping delays or timely delivery.

If we are experiencing a high volume of orders, hurricanes, storms or power outages, shipments may be delayed by up to 10 days which is beyond the control of Dogtown Bakery. If your shipment experiences a significant delay, we will contact you via email or phone. (30 days)

Shipping rates and delivery estimates.

Shipping charges for your order will be calculated and displayed at checkout.

Overnight delivery is not available.

Fresh food cannot be shipped, is pick up only. Not all cakes can be shipped. Cakes cannot be shipped outside of Hawaii.

Please email us if you have any questions!

Shipment to P.O. boxes or APO/FPO addresses

Dogtownbakery.store ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Dogtownbakery.Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages:

Dogtownbakery.Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy:

Country taxes, tariffs, and any additional costs will be emailed to you should they not align with your total at checkout.

Incorrect Shipping Addresses and Refused Delivery:

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Dogtown Bakery will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments:

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call 808-892-5756
Or alert us at Dogtownbakerykailua@gmail.com

We will file a claim with the shipping carrier. Local law enforcement must be notified and involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation. your shipping information.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from yourstorelink (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
[[
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of [[10]].

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Dogtownbakerykailua@gmail.com or by mail using the details provided below: